Terms of Service

1. About ContraGraff

ContraGraff is a professional public speaking and communication training company based in Adelaide, South Australia. We provide training courses, coaching services, and educational resources to help individuals and organizations improve their communication skills.

Company Details:

• Business Name: ContraGraff
• Address: 19 Coglin Street, Adelaide SA 5000, Australia
• Phone: +61 8 8231 4648
• Email: [email protected]

2. Services

2.1 Training Programs

We offer various public speaking and communication training programs, including:

• Group workshops and seminars
• Private coaching sessions
• Corporate training programs
• Online courses and virtual training
• Educational resources and materials

2.2 Website Services

Our website provides:

• Course information and registration
• Educational blog content
• Resources and tips for public speaking
• Contact and consultation booking services

3. User Accounts and Registration

3.1 Account Creation

To access certain services, you may need to create an account by providing accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Ensuring your account information remains current and accurate

3.2 Eligibility

You must be at least 18 years old to create an account or enroll in our programs. By using our services, you represent that you meet this age requirement and have the legal capacity to enter into these Terms.

4. Course Enrollment and Participation

4.1 Enrollment Process

• Course enrollment is subject to availability and our acceptance
• We reserve the right to refuse enrollment at our discretion
• Enrollment confirmation will be provided via email
• Course materials and schedules may be updated with reasonable notice

4.2 Attendance Requirements

• Regular attendance is expected for optimal learning outcomes
• Makeup sessions may be available for missed classes (subject to availability)
• Participants must arrive punctually and prepared for sessions
• Disruptive behavior may result in removal from the program

5. Payment Terms

5.1 Pricing and Fees

• All prices are in Australian Dollars (AUD) and include GST where applicable
• Prices are subject to change with reasonable notice
• Additional fees may apply for materials, venues, or special requirements
• Payment is required to confirm enrollment unless other arrangements are made

5.2 Payment Methods

We accept various payment methods including credit cards, bank transfers, and other approved methods. All payment processing is handled securely through reputable third-party providers.

6. Refund and Cancellation Policy

6.1 Cancellation by Students

• 14+ days before start: Full refund minus processing fees
• 7-13 days before start: 50% refund
• Less than 7 days: No refund, but credit toward future courses may be available
• After course begins: No refund, except in extraordinary circumstances

6.2 Cancellation by ContraGraff

• We reserve the right to cancel courses due to insufficient enrollment or unforeseen circumstances
• Full refunds will be provided if we cancel a course
• We may offer alternative dates or courses of equal value
• We are not liable for consequential costs (travel, accommodation, etc.)

6.3 Satisfaction Guarantee

We offer a 14-day satisfaction guarantee for our courses. If you are not completely satisfied, contact us within 14 days of course completion for a full refund, subject to participation requirements.

7. Intellectual Property

7.1 Our Content

All content on our website and in our courses, including text, graphics, logos, images, audio, video, and software, is our property or licensed to us and is protected by copyright and other intellectual property laws.

7.2 Course Materials

• Course materials are provided for personal use only
• You may not reproduce, distribute, or commercially use materials without permission
• You retain ownership of any personal work created during courses
• We may use anonymized examples of student work for educational purposes

7.3 User Content

By submitting content to us (feedback, testimonials, etc.), you grant us a non-exclusive, royalty-free license to use such content for business purposes, including marketing and testimonials.

8. Privacy and Confidentiality

8.1 Privacy Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

8.2 Confidentiality in Training

• We maintain confidentiality regarding personal information shared during training
• Participants are expected to respect others' privacy and confidentiality
• Video/audio recordings may be made for educational purposes with consent
• Personal information shared in group settings should be kept confidential

9. Code of Conduct

9.1 Professional Behavior

All participants and staff must maintain professional, respectful behavior. This includes:

• Treating all individuals with respect and dignity
• Avoiding discriminatory, offensive, or inappropriate language or behavior
• Respecting others' learning experiences and participation
• Following instructor guidance and program requirements

9.2 Prohibited Activities

The following activities are strictly prohibited:

• Harassment, bullying, or intimidation of any kind
• Recording sessions without explicit permission
• Sharing personal information of other participants
• Disrupting training sessions or activities
• Violating any applicable laws or regulations

10. Liability and Disclaimers

10.1 Service Disclaimer

Our services are provided "as is" and "as available." While we strive for excellence, we cannot guarantee specific outcomes or results from our training programs.

10.2 Limitation of Liability

To the extent permitted by law, ContraGraff's liability for any claims arising from these Terms or our services is limited to the amount you paid for the specific service giving rise to the claim.

10.3 Indemnification

You agree to indemnify and hold ContraGraff harmless from any claims, damages, or expenses arising from your breach of these Terms or misuse of our services.

11. Website Use and Security

11.1 Acceptable Use

When using our website, you must not:

• Use the site for any unlawful purpose or in violation of these Terms
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Upload malicious code, viruses, or harmful content
• Collect user information without permission

11.2 Website Availability

While we strive to maintain website availability, we cannot guarantee uninterrupted access. We may temporarily suspend access for maintenance, updates, or other operational reasons.

12. Third-Party Services

Our website may include links to third-party services or integrate with external platforms. These third parties have their own terms of service and privacy policies, which you should review. We are not responsible for third-party services or content.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective when posted on our website with an updated "Last modified" date. Continued use of our services after changes constitutes acceptance of the modified Terms.

For material changes that significantly affect your rights, we will provide additional notice via email or prominent website notification.

14. Termination

14.1 Termination by You

You may terminate your account and cease using our services at any time, subject to our cancellation policy for any active enrollments.

14.2 Termination by Us

We may suspend or terminate your access to our services if you:

• Breach these Terms or our policies
• Engage in inappropriate or disruptive behavior
• Fail to pay required fees
• Violate applicable laws or regulations

15. Dispute Resolution

15.1 Initial Resolution

If you have a dispute with ContraGraff, please contact us directly first. We are committed to resolving issues promptly and fairly through direct communication.

15.2 Formal Disputes

Any disputes that cannot be resolved through direct communication will be governed by South Australian law and subject to the jurisdiction of South Australian courts.

15.3 Mediation

Before proceeding to court, parties agree to attempt resolution through mediation via an accredited mediation service in South Australia.

16. General Provisions

16.1 Governing Law

These Terms are governed by the laws of South Australia, Australia, without regard to conflict of law principles.

16.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

16.3 Entire Agreement

These Terms, along with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and ContraGraff regarding the use of our services.

16.4 No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

17. Contact Information

If you have questions about these Terms of Service, please contact us: