Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Professional Information: Job title, company name, industry, professional goals
• Course Information: Training preferences, skill level, course enrollment details
• Communication Records: Correspondence, feedback, and support requests
• Payment Information: Billing address and payment method details (processed securely by third-party processors)

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Technical Information: IP address, browser type, operating system, device information
• Usage Information: Pages visited, time spent on pages, click-through rates
• Cookies and Similar Technologies: As described in our Cookie Policy

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Service Provision

• Provide and deliver our public speaking courses and coaching services
• Process course registrations and payments
• Communicate with you about your courses and our services
• Provide customer support and respond to inquiries

2.2 Improvement and Customization

• Analyze and improve our website, services, and training programs
• Personalize your experience and course recommendations
• Conduct surveys and collect feedback

2.3 Marketing and Communication

• Send you newsletters, promotional materials, and course updates (with your consent)
• Inform you about new courses, events, and special offers
• Provide educational content and public speaking tips

2.4 Legal and Business Operations

• Comply with legal obligations and regulatory requirements
• Protect our rights, property, and safety, and that of our users
• Prevent fraud and unauthorized activities

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Email marketing and communication
• Website hosting and maintenance
• Data analytics and performance monitoring
• Customer support services

These providers are contractually bound to protect your information and use it only for specified purposes.

3.2 Legal Requirements

We may disclose your information when required by law or in response to:

• Court orders or legal processes
• Government or regulatory requests
• Protection of our rights, property, or safety
• Investigation of fraud or other illegal activities

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to appropriate confidentiality protections.

4. Data Storage and Security

4.1 Security Measures

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training
• Secure data centers and backup systems

4.2 Data Location

Your personal information is primarily stored in Australia. If we transfer data overseas, we ensure appropriate safeguards are in place consistent with Australian privacy law.

4.3 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, typically:

• Course and enrollment information: 7 years after course completion
• Marketing communications: Until you unsubscribe or object
• Website usage data: 2 years from collection
• Legal obligations may require longer retention periods

5. Your Rights and Choices

Under Australian privacy law, you have the following rights:

5.1 Access and Correction

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Receive a copy of your personal information in a portable format

5.2 Control and Consent

• Withdraw consent for marketing communications at any time
• Object to certain uses of your personal information
• Request deletion of your personal information (subject to legal requirements)

5.3 Communication Preferences

• Unsubscribe from marketing emails using the link provided
• Update your communication preferences by contacting us
• Opt out of non-essential cookies through our cookie settings

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your website experience. For detailed information about our cookie practices, please see our Cookie Policy.

6.1 Types of Cookies

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage (with your consent)
• Marketing Cookies: Enable personalized advertising (with your consent)

7. Third-Party Links and Services

Our website may contain links to third-party websites and services. This Privacy Policy does not apply to these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are not designed for or directed to children under 18. We do not knowingly collect personal information from children under 18. If you believe we have collected such information, please contact us immediately.

9. International Users

While our primary focus is the Australian market, international users may access our website. By using our services, you consent to the collection and processing of your information in Australia in accordance with this policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will:

• Notify you of material changes via email or website notice
• Update the "Last updated" date at the top of this policy
• Maintain previous versions for your reference upon request

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

12. Privacy Officer

Our designated Privacy Officer is responsible for ensuring compliance with this policy and handling privacy-related inquiries. You can contact our Privacy Officer directly at [email protected].

13. Complaints Process

If you believe we have breached your privacy rights, you can lodge a complaint by:

1. Contacting us directly using the details above
2. Providing details of your concern in writing
3. We will investigate and respond within 30 days

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.